Quartz Restoration Disclaimer

Disclaimer:

• We do offer a money back guarantee (minus the cost of the shipping label) if we cannot restore to a level that we are proud of or if restoration is not possible

• Due to the minimally invasive process, some variations in quartz may only allow up to a 90% restoration. Variations in quartz include but aren't limited to: creases, welds, folds, wrinkles, obscure angles, holes, slits, etc. OR damage relating to chips and cracks.

• We cannot restore the insides of necks

• If you are not satisfied with our service after receiving your quartz back please contact us; we guarantee satisfaction and are willing to remedy any situation to reach a happy outcome

Example of variation in quartz: Crease where the bottom puck is welded to the wall cannot be restored.

• We are not accepting the following quartz styles for restoration: Evan Shore nails, LARGE sized slurpers, thermal nails, flared bottom, diamond knots, any and all imports. Please inquire to see if your quartz can be restored if you don't see it in this list.

• Accidents happen: we do our best to return your quartz in the best condition possible, however if an accident does occur where your quartz is broken by us we will provide a full refund of the service and 50% of the retail value in form of gift card. 

• Heavily damaged quartz that is textured or pitted can be brought back to transparent, however, may have optical distortion. This is highly dependent on severity. This type of damage can occur on the inside or outside of the quartz.

• The restoration process will not remove any deep blasting, logos, or etching. We will contact you if we have concerns over blasting removal

• This is not a repair service. We do not repair broken necks, cracks, or any quartz that isn't in one whole piece

• Do not send in import nails we will not restore them as it's not a good use of our time or resources. Buy American made!